Language Master Myanmar

App support

This page provides support information for the Language Master Myanmar iOS and Android apps and for learners using our website. Use it as the App Store and Play Store support URL, and as a starting point when you need help.

1. About Language Master Myanmar support

Language Master Myanmar operates online courses and mobile applications that help learners discover, enrol in, and study courses. If you need help with your account, a course, the app, or your data, use the channels below.

We aim to respond to most support emails within two business days.

2. How to contact support

Learner & technical support

For sign-in problems, enrolment, course access, video playback, downloads, notifications, or other app/website issues, email support@languagemastermyanmar.com.

Please include:

  • your full name and the email on your account;
  • whether you use the iOS app, Android app, and/or website;
  • your device model and OS version (for mobile apps);
  • a short description of the issue and any error messages;
  • screenshots if they help explain the problem.

Privacy & account deletion

For personal data requests, contact privacy@languagemastermyanmar.com. To delete your account, follow the steps on Request account deletion.

Other contact options

  • Contact us — phone, office address, and additional email channels
  • FAQs — answers to common account and course questions

3. Common support topics

  • Cannot sign in — Confirm your email/username and password, try resetting your password from the login screen, and check that you have a network connection. If the issue continues, email support with your account email and device details.
  • Course or video will not load — Update the app to the latest version, switch between Wi‑Fi and mobile data, and restart the app. For YouTube-hosted videos, some networks or VPNs may block playback; try without a VPN or on another network.
  • Downloads & offline learning — Ensure you have enough device storage and that downloads are enabled for your course. If a download fails, delete and retry, or contact support with the course name.
  • Notifications — Check system notification settings for Language Master Myanmar on your device, and that you are signed in to the correct account.
  • Billing or enrolment — Include your order or enrolment reference (if any) and the course title when you write to support.

4. Policies

For how we handle your information and use of the service, see: